I have already purchased stock images from stock photo websites (such as Shutterstock). Can I use them to create this?
No problem! As long as you can provide valid commercial licensing documentation (License) for the image, we will be able to proceed with printing.
We recommend providing high-resolution files (300 dpi or above) or vector files (AI/EPS), so that the final result produced through full dye-sublimation printing technology will be sharp, detailed, and visually refined.
We recommend providing high-resolution files (300 dpi or above) or vector files (AI/EPS), so that the final result produced through full dye-sublimation printing technology will be sharp, detailed, and visually refined.
Can I print cool pictures or anime characters that I see online directly onto my jersey?
This involves copyright issues and is generally not permitted.
In order to protect the rights of original creators and comply with copyright laws, UNISTAR Corporation is unable to directly print or reproduce unauthorized images, such as well-known animation characters, brand trademarks, or images sourced from the internet.
Solution: If you have a particular style you like, you may provide reference images to our sports visual designers. We can create a similar visual style while ensuring the design is completely original and exclusively created for your team, fully compliant with copyright regulations. Please note that additional customization fees may apply.
In order to protect the rights of original creators and comply with copyright laws, UNISTAR Corporation is unable to directly print or reproduce unauthorized images, such as well-known animation characters, brand trademarks, or images sourced from the internet.
Solution: If you have a particular style you like, you may provide reference images to our sports visual designers. We can create a similar visual style while ensuring the design is completely original and exclusively created for your team, fully compliant with copyright regulations. Please note that additional customization fees may apply.
Can I leave out the logo of Unistar?
The product design is copyrighted by Unistar, so the logo must be placed according to the specifications. For special requests, please contact local customer service.
Who owns the copyright to the designed jersey? Can I use the design to have it made by another manufacturer later?
According to the Copyright Law, the copyright of the jersey design (pattern and original patterns) created by the Zhongxing Industrial design team belongs to Zhongxing Industrial.
The copyright of the jersey's base design and layout belongs to us. Without authorization, the design cannot be directly used for other purposes (such as outsourcing production to other manufacturers). For special usage requirements, please contact customer service to discuss authorization matters.
You retain ownership of the team logo and team name you provided.
The copyright of the jersey's base design and layout belongs to us. Without authorization, the design cannot be directly used for other purposes (such as outsourcing production to other manufacturers). For special usage requirements, please contact customer service to discuss authorization matters.
You retain ownership of the team logo and team name you provided.
What fabric options are available for customized sportswear/jerseys?
We offer a range of functional fabrics for sportswear, each designed to suit the specific needs of different sports. Please contact our local customer service team before placing an order for more details.
How should I wash my sublimated jersey or sportswear?
We recommend washing with cold water (below 40°C) and with garments of similar colors. Use an appropriate amount of laundry detergent on both sides and allow the item to air dry. Do not use bleach, iron, or tumble dry.
Can I get a refund after paying the deposit?
Once the design and production stages have begun, refunds for customized products are not available.
How long does it take to produce a product?
General production takes about 20-30 working days, but this may vary depending on order scheduling in Hong Kong and Taiwan. The production timeline may also be affected by the type and quantity of customized products. For more details, please contact local customer service.
Can I return or exchange a product if it is different from what I expected?
Once customized products enter the production process, the designer will confirm the final design with the customer. However, slight differences between the actual product and the design are normal. Returns or exchanges will not be accepted, except in cases of production defects. Unistar reserves the right to make the final decision.
Is it possible to add more items after the order is completed? Will this increase the cost?
We permanently retain order information. Additional products will be priced based on the quantity of the original order. (Unistar reserves the right to make the final decision.)